Welcome to BuyMaze (“we,” “our,” or “us”). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you visit our website https://buymaze.online/ (“Website”) or engage with our services. By using the Website, you agree to the collection and use of information in accordance with this policy.
Please read this Privacy Policy carefully to understand our practices regarding your personal data. If you do not agree with the practices described herein, please do not use our Website.
1. Information We Collect
We collect various types of information to provide and improve our services. The types of information we collect include:
a. Personal Information
When you register, place an order, or interact with our Website, we may collect:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (secured and encrypted)
- Account login details
b. Non-Personal Information
This includes data that doesn’t directly identify you:
- Browser type
- IP address
- Time zone
- Device type
- Operating system
- Pages visited and time spent on the Website
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance user experience and collect data about user behavior on our Website.
2. How We Use Your Information
We use your information for the following purposes:
- To process transactions – For fulfilling product orders and processing payments.
- To improve our Website – Analyze user behavior to enhance content and navigation.
- To communicate – Respond to inquiries, send order confirmations, shipping updates, and promotional emails.
- For security – Prevent fraudulent transactions and monitor for unauthorized access.
- For personalization – Customize user experience and recommend relevant products.
We never sell or lease your personal information to third parties for marketing purposes.
3. Cookies and Tracking
Cookies are small files placed on your device to enhance functionality and track your behavior. We use:
- Essential Cookies – Required for basic functionality like shopping cart and secure login.
- Performance Cookies – Track Website usage for analytics.
- Marketing Cookies – Used to deliver relevant ads via third-party platforms.
You can modify your cookie preferences in your browser settings.
4. Third-Party Services
We may use third-party services to help operate the Website and conduct our business. These services may have access to your personal information only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Some of these third parties include:
- Payment processors (e.g., Razorpay, Stripe, PayPal)
- Shipping partners (e.g., Delhivery, BlueDart, India Post)
- Marketing platforms (e.g., Mailchimp, Google Ads, Meta Ads)
- Analytics tools (e.g., Google Analytics, Facebook Pixel)
Please review their privacy policies to understand how they handle your data.
5. Legal Basis for Data Collection (GDPR Compliance)
If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data collected and the context in which we collect it. We may process your information because:
- You have given us consent.
- It is necessary for contract performance.
- It is necessary for our legitimate business interests.
- We need to comply with legal obligations.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
a. Access and Correction
You may access your personal data and request corrections if the information is inaccurate or incomplete.
b. Data Deletion
You may request that we delete your data, subject to exceptions (e.g., fraud prevention, legal compliance).
c. Withdraw Consent
You can withdraw your consent at any time where we relied on your consent to process your information.
d. Data Portability
You may request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at support@buymaze.online with the subject “Privacy Request.”
7. California Privacy Rights (CCPA)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information we collect
- Request deletion of their personal information
- Opt out of the sale of personal information (We do not sell your personal data)
- Non-discrimination for exercising privacy rights
To submit a CCPA request, please email us at ccpa@buymaze.online.
8. Data Security
We implement robust security measures to safeguard your personal information:
- SSL encryption
- Secure server infrastructure
- Two-factor authentication for admin access
- Regular security audits
Despite these efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
9. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
For example:
- Account information: Until you delete your account.
- Order data: Retained for a minimum of 7 years to comply with tax and legal obligations.
- Marketing data: Retained until you unsubscribe.
10. Children’s Privacy
BuyMaze does not knowingly collect or solicit personal information from individuals under the age of 13 (or 16 in some jurisdictions). If we learn that we have collected personal data from a child without verified parental consent, we will delete it promptly.
If you believe a child under the applicable age has provided us with personal information, please contact us at privacy@buymaze.online.
11. International Data Transfers
We may store and process your data in countries other than your own. These countries may not have the same data protection laws as your jurisdiction. However, we take appropriate safeguards (such as Standard Contractual Clauses) to ensure your data remains protected.