Thank you for shopping with BuyMaze.online. We value our customers and strive to offer the best online shopping experience possible. Our Refund Policy is designed to ensure transparency, build trust, and provide a straightforward process in case you’re not completely satisfied with your purchase. This policy outlines the conditions under which refunds are issued, the process for requesting a refund, and other related terms and conditions.
Please read this Refund Policy carefully before making a purchase. By shopping with BuyMaze.online, you agree to be bound by the terms set forth in this policy.
1. Overview
At BuyMaze.online, customer satisfaction is our top priority. We take pride in the quality of our products and services and are committed to resolving issues promptly and efficiently. This Refund Policy applies to all products sold and services offered through our website. It explains your rights as a consumer and our responsibilities as a merchant regarding refund eligibility and the procedure to request a return or refund.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
a) Damaged or Defective Products
If you receive a damaged or defective product, we will offer a full refund or replacement, provided that:
- You report the issue within 7 days of receiving the product.
- You provide photographic evidence of the damage or defect.
- The product is returned in its original packaging with all tags, accessories, and documentation.
b) Incorrect or Missing Items
In the event that your order contains incorrect or missing items:
- Notify us within 7 days of receiving your order.
- Include images of the incorrect items received or proof of missing items.
- We will investigate the issue and either send the correct item or issue a refund.
c) Change of Mind or Unwanted Items
If you have changed your mind or no longer want the item you purchased:
- You must request a return within 7 days of delivery.
- The item must be unused, in its original condition, and with all packaging intact.
- Return shipping costs will be the responsibility of the customer.
- A refund will be issued once the item is received and inspected.
Note: Digital goods, downloadable products, perishable items, customized or personalized items, and products marked as “final sale” or “non-refundable” are not eligible for refunds.
3. Refund Timeframes
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–10 business days, depending on your bank or card issuer’s policies.
In the case of refunds for canceled or failed transactions, processing times may vary and can take up to 14 business days depending on the payment method.
4. Non-Refundable Items
We do not offer refunds under the following circumstances:
- Products returned without original packaging or tags.
- Items that show signs of use or wear and tear.
- Orders reported after the 7-day return window.
- Digital/downloadable content and gift cards.
- Services or subscriptions that have already been rendered or used.
- Delayed deliveries due to uncontrollable external factors such as weather, customs, or carrier issues.
5. Return Procedure
To initiate a return and refund request, please follow the steps below:
Step 1: Contact Customer Support
Email our support team at support@buymaze.online with the following details:
- Your full name and contact number.
- Order number and date of purchase.
- Reason for the return and refund.
- Supporting images (if applicable).
Step 2: Return Authorization
Our team will review your request and, if eligible, issue a Return Authorization Number (RAN). Returns sent without prior authorization may be refused.
Step 3: Shipping the Item
Send the item to the return address provided by our support team, ensuring:
- Proper packaging to avoid transit damage.
- Tracking number for secure delivery.
Return shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).
Step 4: Refund Processing
After receiving and inspecting the item, your refund will be processed within the specified timeframe and credited to your original payment method.
6. Late or Missing Refunds
If you haven’t received a refund after the standard processing period:
- First, check your bank account or payment service.
- Contact your credit card company, as it may take additional time before your refund is officially posted.
- If still unresolved, contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at support@buymaze.online.
7. Order Cancellations
a) Before Shipment
Orders can be canceled for a full refund if the request is made before the item is shipped. Please contact us immediately at support@buymaze.online with your order number to request a cancellation.
b) After Shipment
Once an item has been shipped, cancellations are not possible. You may still request a return after receiving the product, following our return policy.
8. Exchange Policy
In lieu of a refund, we also offer exchanges under the following terms:
- Exchanges are only offered for the same item (if defective) or similar value products (if the original item is no longer in stock).
- Exchanges must be initiated within the same 7-day window.
- You are responsible for the return shipping cost unless the item was incorrect or damaged.
To request an exchange, follow the same steps listed under the “Return Procedure” section and mention you are seeking an exchange instead of a refund.
9. Refunds for Discounted or Sale Items
Only regular-priced items may be eligible for a refund. Unfortunately, sale items, bundle offers, and promotional products are considered final sale and are non-refundable unless defective.
If you receive a defective discounted product, please reach out to us with supporting evidence for review.
10. Refund Policy for Digital Products or Services
If you purchase a digital product, such as an eBook, downloadable file, or access to an online course:
- These items are non-refundable once the download/access link has been delivered.
- If there is a technical issue with access, we will work promptly to resolve it.
- Refunds will only be issued if the product was not delivered or is unusable, and our technical team is unable to fix the issue.
11. Shipping Costs and Refunds
Shipping charges are generally non-refundable. If you receive a refund, the cost of initial shipping may be deducted unless:
- The return was due to our error (wrong, damaged, or defective item).
- You paid for express or priority shipping that was not delivered on time (eligible only under specific carrier conditions).
In cases of prepaid returns due to our mistake, we will provide you with a prepaid shipping label.